Introduction

Intellithink - Field

 

Intellithink - Field is an IOT enabled Field Service Management platform which automates and optimizes the service delivery process to maximize revenues and customer satisfaction.

  • Client

    Intellithink Industrial IOT Labs

  • Services

    To deliver remote monitoring and maintenance

  • Technologies

    Industrial Internet of Things (IIoT)

  • Dates

    11/10/2018

Description

Intellithink - Field enables OEMs and equipment manufacturers to transition to Industry 4.0 to deliver remote monitoring and maintenance, automation of knowledge work and predictive maintenance. Intellithink Field leverages mobility, cloud technology and IOT to deliver the future of field service to your customers.

 

Features

Asset Management

Asset Register, Trigger and Interval Service Plans, BOM, FMEA and RCA

 

IOT Ready

Simple, intuitive, IOT enabled and integrates into maintenance platform

 

Work Order Management

Breakdown and Preventive Maintenance Skill based allocation, Part assignment and approvals

 

Mobile Apps

Field access to Service History of Asset, Digital Reports, Quotes, Payments, Part requisition, Photo capture

 

Scheduling and Dispatch

Scheduling to optimize engineer travel and time, Resource leveling, Auto generation of schedules

 

Dashboards

Intuitive Dashboards, Standard and customized reports. Monitor in real-time KPI metrics to prevent revenue leakage through penalty and non achievement of KPI targets.

 

Part Management

Parts requisition from field and customized approvals, RMA, Part mapping to assets (BOM) and TBM

 

Contract

Contract Renewals, Entitlement management and Quote generation and versioning

 

Advantages

REAL-TIME VISIBILITY TO FIELD OPERATIONS

Mobility tools connect field engineers to the back-end, providing real-time visibility into and superior communication with field operations for increased efficiency and performance.

 

REDUCTION IN INVENTORY

IOT enabled predictive management for planning of parts will lead to reduced inventory as the conservative model of stocking will be replaced by realistic supplier lead time and prediction of failures well ahead of the failure

 

MEET KPI TARGETS

Monitor in real-time KPI performance to prevent any revenue leakage through penalty or non-achievement of KPI targets

 

IMPROVED OPERATION EFFECTIVENESS

Visibility to all data of assets, service history, manuals, ability to order parts from the field, assignment of skill-based technicians all lead to increase First time fix Rates

 

NEW REVENUE STREAMS

Customized service plans based on usage data can be offered leading to increased revenue. Gain share models based on cost savings and outcome based pricing will lead to business model disruption.

 

BETTER CONTRACT RENEWAL RATES

Data on usage, wear & tear and service history can be used to design customised contracts leading to increased renewal rates and profitability

 

ENHANCE CUSTOMER SATISFACTION

Streamline your service operations increase customer satisfaction and retention to increase profits.

 

ANALYSE TRENDS FOR CORRECTIVE ACTION

Eliminate paper-work, digitize your data so issues can be analyzed for trends and corrective action can be implemented ahead of time

 

OPTIMISE YOUR RESOURCES

Maintenance planning and scheduling of Work Orders accomplished using algorithms specially designed for optimization of Engineers time. Optimization in Scheduling is guaranteed every time.

 

Intellithink Industrial IOT Labs,Chennai,Tel:+91 (44) 4207 7384,Email:info@intellithink.in

Related