Introduction

B&R India launches Enhanced Customer Support

Dedicated hotline ensures high quality support and accelerated response times

World Class Support hotline to enhance customer experience
  • Client

    B&R Industrial Automation

  • Services

    Solutions for machine and factory automation, motion control, HMI and integrated safety technology

  • Technologies

    Industrial automation

  • Dates

    14/05/2018

Description

B&R India has launched World Class Support – a dedicated support hotline that will serve as a single point of contact for its customers nationwide. Customers served by B&R India headquarters in Pune and its six branch offices will now have a single number to call, ensuring that they receive a consistently high level of support with the fastest possible response times.

"We are proud of the best-in-class service and support we offer our customers," says Jhankar Dutta, Managing Director of B&R India. "Our World Class Support hotline will further enhance our customers' experience, in turn enabling them to offer their customers faster service and reduced machine downtime."

Just a call away

B&R's online Support Portal allows customers worldwide to create and track support requests and share support documentation via the B&R website. With the new hotline, customers of B&R India also benefit from streamlined telephone support from a local team of experts. "Our highly qualified support team is committed to our customers' success and has the expertise it takes to help them gain a competitive edge in their market," says Ravishankar Gawhade, head of national support, B&R India.

The number for the World Class Support hotline is +91 83 80 800 008.

B&R is an innovative automation company with headquarters in Austria and offices all around the world. On July 6, 2017, B&R became a business unit of the ABB Group. As a global leader in industrial automation, B&R combines state-of-the-art technology with advanced engineering to provide customers in virtually every industry with complete solutions for machine and factory automation, motion control, HMI and integrated safety technology. With Industrial IoT communication standards like OPC UA, POWERLINK and openSAFETY as well as the powerful Automation Studio software development environment, B&R is constantly redefining the future of automation engineering. The innovative spirit that keeps B&R at the forefront of industrial automation is driven by a commitment to simplifying processes and exceeding customer expectations.

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